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Willis Lane by Flower World is delighted to remain open and will continue to support our customers throughout Australia!
Please feel free to contact us on 03 9312 5499 if we can assist in any way.


You can request a credit on an item if it is faulty or short supplied, within 30 days of being dispatched.

Please email your request to credits@willislane.com.au. The following must be included for your credit to be assessed:

Please note that if this information is missing there may be a delay in assessing your credit.

The item MUST be unused, with the original tags attached and in original packaging. Willis Lane by Flower World will assess the credit if your item does not meet these requirements.

Willis Lane by Flower World will contact you within 10 business days of receiving the credit request.