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Due to COVID-19, our showroom is currently by appointment only.
Please fill out this form or call us on (03) 9312 5499 during office hours.


You can request a credit on an item if it is faulty or short supplied, within 30 days of being dispatched.

Please email your request to credits@willislane.com.au. The following must be included for your credit to be assessed:

Please note that if this information is missing there may be a delay in assessing your credit.

The item MUST be unused, with the original tags attached and in original packaging. Willis Lane by Flower World will assess the credit if your item does not meet these requirements.

Willis Lane by Flower World will contact you within 10 business days of receiving the credit request.